Metal Mulisha

Refund Policy

Returns & Replacements
Need to return an item or all of your order? No worries! We have a killer 30-day Return Policy. Just follow the return instructions at https://metalmulisha.myreturnscenter.com/ and make sure all original tags are still attached. We want every visitor to have a good shopping experience, so we make it super easy to return stuff. But…if it’s after 30 days…sorry, you’re outta luck…so don’t ask!

To return to Metal Mulisha, please mail all returns to:

Metal Mulisha Web Returns
1201 E. Grand Ave.
El Segundo, CA 90245
United States

Include all original paperwork in your return. If you don't have the original paperwork, please include a note that includes your order number and a note explaining why you're returning the item. Failure to include this documentation will result in longer processing times. Keep a tracking number on your return, as we are not liable for returned merchandise that is lost in transit. Please allow 2-4 weeks for your return to be processed. Also, be aware that your credit card company may require an additional 3-7 days to post the credit to your account. We will send you a confirmation email once it has been processed by our fulfillment center.

Refunds

Include all original paperwork in your return. If you don't have the original paperwork, please include a note that includes your order number and a note explaining why you're returning the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same item, follow the instructions at https://metalmulisha.myreturnscenter.com/

Include all original paperwork in your return. If you don't have the original paperwork, please include a note that includes your order number and a note explaining why you're wanting to exchange the item.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

Metal Mulisha Web Returns
1201 E. Grand Ave.
El Segundo, CA 90245
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipping & Customs
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Metal Mulisha has no control over these charges, nor can Metal Mulisha predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Lost, Missing or Undelivered Mail
We ship most web items via USPS, who provides tracking information on all packages. If the tracking information on your package is listed as "Delivered" but you still don't have your package, you'll need to speak to your local postal carrier or visit your local post office with your tracking number. Since your package is out of our hands, there is little to nothing we can do unless your package gets returned to us. If your package gets returned to us by USPS, we will contact you to rectify any problems with the shipping information and ship it back out to you at our cost. If your package never reaches you and doesn't get returned to us, you'll need to fill out a “Missing Mail Search Request” (https://www.usps.com/help/missing-mail.htm) and submit it to USPS.