Shipping Policy
SHIPPING INFORMATION
We aim to ship orders same day if ordered before 11:00am PST Monday through Friday (excluding holidays). After 11:00am PST your order may ship the next business day. Majority of orders ship same day.
During sales and other high volume days, extra time may be needed.
Orders are shipped Monday through Friday. Orders placed over the weekend or on holidays will resume processing the following business day. This includes 2-Day shipping. If you order after 11am PST on Friday or over the weekend with 2-Day shipping, your order will not ship until Monday and you can expect your order to arrive Tuesday or Wednesday. If you order on a Thursday or Friday with 2-Day Shipping, you will likely not receive it until the following Monday or Tuesday and M/M is not responsible for the package taking longer than 2 days to arrive.
A Shipping Confirmation email is sent upon shipment and will include Tracking. You can also track your order at the Metal Mulisha Tracking page.
Metal Mulisha is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at customerservice@metalmulisha.com with information regarding your situation and your claim number.
International Shipping:
-International Shipping Rates DO NOT include Duties. Depending on your country you may be required to pay duties in order to receive your order. Please take that cost into account before ordering. We cannot refund for unclaimed orders due to not paying duties.
FREE SHIPPING
- Free economy shipping is available to the contiguous U.S. when the eligible merchandise subtotal meets the current advertised threshold after discounts, before shipping and taxes.
- Free shipping does not apply to 2-Day shipping or international orders.
- Thresholds may change by promotion. The current offer is shown on the site; available delivery options and rates appear at checkout.
FREE GIFT OFFERS
- Spend-based gift offers use eligible merchandise totals before discounts. Free gifts, shipping and taxes do not count toward the gift minimum.
- For offers tied to a qualifying product, the advertised purchase quantity earns the advertised number of gifts. Eligible products, gift choices and any per-order limit are shown with the offer. Gifts are available while supplies last.
- Depending on the offer, gifts may be added automatically or selected in your cart. You can remove a gift before checkout.
- Free-gift offers do not combine with other discount codes. Applying another discount can replace the gift offer; check your final item prices and total before placing your order.
- For gift-order returns, see our return policy.
Canceling/Changing Orders:
In order to provide fast shipping for the majority of orders, orders are sent directly to the warehouse to begin the fulfilment process. Because of that, we are unable to make changes to orders (substituting styles, changing sizes, changing addresses, etc.). Once the order is placed it begins the process and usually cannot be changed in time before it ships. You can email support to try, but there are no guarantees. Please double check your order for correct colors, sizes, styles, and shipping address before completing your order because you may not be able to fix mistakes in time, and M/M is not responsible for packages arriving to the wrong address in those situations.